Quality Strategy
SEA Organization will consider these eight dimensions of quality as follows:
- For a service this could merely mean attention to details or prompt service.
- Services may have conformance requirements when it comes to repair, processing, accuracy, timeliness, and errors.
- SEA features the bells and whistles of a product or service.
- SEA Organization would have durability as a primary characteristic of quality.
- We depend on characteristic for items such as delivery trucks and vans, equipment and machines since our failure could conceivably shut down the service altogether.
- Serviceability we bilief by speed, courtesy, competence and ease of repair.
- SEA will check product’s looks, feel, smell, or taste.
- Perceived Quality. We perceived quality is usually inferred from various tangible and intangible aspects of the product.